oktko's Privacy Policy

To ensure a safe and fair gaming experience for you, oktko collects certain personal information. This information comes from two main sources: information you provide directly, and technical information collected automatically.

1.1 Information You Provide

Information you provide at the time of account registration and use of services includes:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and contact details
• Financial information — bKash, Nagad, Rocket, Upay, or bank account details (used solely for processing transactions)
• Identity verification documents (when required)
• Any information you provide during support communications

1.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifiers
• Browser type and operating system information
• Logs of pages you visit and time spent on the platform
• Information collected through cookies and similar tracking technologies

oktko uses your personal information only for the following legitimate purposes:

• Account management: Creating, maintaining, and keeping your account secure.
• Service delivery: Operating gaming, betting, and payment services properly.
• Identity verification: Confirming age and identity to ensure responsible gaming.
• Financial transactions: Completing deposit and withdrawal processes securely.
• Customer support: Resolving your complaints and questions promptly.
• Security and fraud prevention: Protecting the platform from unlawful activity.
• Legal compliance: Adhering to applicable laws and regulations.
• Service improvement: Analyzing usage patterns to further improve your experience.

We never sell your information to third parties for marketing purposes.

oktko has put in place industry-standard technical and organizational measures to protect your personal information. The key elements of our security framework are:

• SSL/TLS encryption: All data exchanged between the platform and your device takes place over encrypted connections.
• Secure data storage: Your information is stored on secured servers with no unauthorized access.
• Access controls: Only authorized staff may view your information, and only when specifically required.
• Regular security reviews: The security of our systems is regularly tested and updated.
• Password protection: Passwords are never stored in plain text — they are always kept as encrypted hashes.

However, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security. Keeping your account password confidential is your own responsibility.

oktko may share your personal information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Certain trusted partner organizations assist in operating our services — such as payment processors (bKash, Nagad, Rocket, Upay, and associated banks), game software providers, and technology service providers. These partners use information only for specific tasks and in accordance with our instructions.

4.2 Legal Obligations

We may be required to provide information to relevant authorities in order to comply with court orders, government directives, or applicable law.

4.3 Fraud Prevention

If fraud, money laundering, or any other unlawful activity is suspected, information may be reported to the relevant authorities.

Outside of the circumstances listed above, your information is not shared with any external party.

Cookies and similar technologies are used on the oktko website. Cookies are small text files stored in your browser that help improve your user experience and keep the platform running smoothly.

5.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function properly. Disabling these will prevent many services from working.
• Functionality cookies: Remember your preferences and settings.
• Analytics cookies: Collect platform usage statistics to help improve services.
• Security cookies: Prevent fraud and unauthorized access.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may disrupt some important functions of the platform.

Your personal information is retained only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations. In general:

• Information for active accounts is retained for the entire duration that the account remains active.
• Records of financial transactions are retained for a defined period even after an account is closed.
• Technical logs and analytics data are deleted after a set period.
• Information required for legal purposes or dispute resolution may be kept for a longer period.

You have the following rights regarding your personal information:

To exercise any of the above rights, please contact our support team. We provide assistance 24/7 via live chat and email.

All services on oktko are intended solely for users aged 21 and above. We do not knowingly collect any personal information from minors. Completing the age verification process at the time of registration is mandatory.

If we become aware that a minor has created an account, we will immediately close that account and delete all collected information.

Some of our technology partners may operate servers located outside Bangladesh. In such cases, your information may be transferred across international borders. Such transfers are made only when the receiving party maintains adequate data protection standards. oktko ensures through appropriate agreements that your information remains protected at all times.

Our platform may occasionally contain references to third-party websites. These external sites have their own privacy policies and are not under our control. We are not responsible for the privacy practices of those sites. We recommend reading the privacy policy of any third-party site before using it.

oktko may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed when you log in to the platform.
• The updated date will be noted on this page.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance 24/7 in Bengali and English:

• Live Chat: Chat directly from any page on the platform.
• Email: [email protected]

We will do our best to respond to your request as quickly as possible.